Your project’s success depends on how successfully you use your Cegedim Insurance Solutions.
This is why our support gives you the assistance you need, tailoring it so we can boost your project’s
performance and offer you ideal guidance in how to use our solutions.

Comprehensive, expert and responsive guidance

Our company DNA

    The Cegedim Insurance Solutions support teams offer:
  • Professional skills: our technicians are product experts who also have a total command of health insurance professions. They therefore understand our customers’ needs and professional objectives, which allows us to best respond to client issues.
  • Personalised relationships: our technicians offer our customers personalised support through all their different requests.
  • A team which includes functional experts who can personally respond to your customer requests.
  • Technicians schooled in customer satisfaction culture.
  • An approach which prizes continuous improvement of our support products and and aims to constantly improve our customer service.
Comprehensive, expert and responsive guidance  

The teams

    Our 40 support technicians cover the various solutions used by more than 200 customers in France and abroad and they work in several departments:

  • A private insurance department helping our customers to use Activ'Premium and Activ'Infinite back offices (more than 20 million individuals covered),
  • A social security department that responds to customers of our Activ'RO solution (more than 3 million individuals covered),
  • A services department for customers of our solutions for third-party payment, delegated management and additional services,
  • A managed services department for managed customers
Many areas of expertise, technical support  

MAKE AND TRACK YOUR SUPPORT REQUESTS 24/7


 
To deal with support requests, Cegedim Insurance Solutions’ support teams are here to help you, manning a helpline from 9am to 6pm, Monday to Friday*, as well as a 24/7 online portal where you can make and track your support requests whenever you like.

(*standard hours can be adjusted to the contracted level of service)

Access to the support portal

Phone us

Activ'Premium

  • France: +33 (0)4 91 80 83 96
  • International: + (212) 5 38 04 58 19

Activ'Infinite

  • France: +33 (0)5 62 24 17 58

Activ'RO

  • France: +33 (0)5 62 24 17 01

Portals & mobile applications

  • France: +33 (0)5 62 24 13 96

Managed customers
(outside of standard hours)

  • France: +33 (0)5 62 24 17 97

iGestion

  • France: +33 (0)4 91 32 20 38
                  

Third-party payments

  • AMC: +33 (0)1 49 09 29 34
  • Healthcare professionals - iSanté:
    +33 (0)820 03 12 43
  • Healthcare professionals – SP Santé:
    +33 (0)820 20 91 50