Digitalising THE customer journeys
to STRENGTHEN loyalty

Establishing customer loyalty is increasingly hard. That's why delivering an excellent customer experience is key for insurers.

Digitalising customer services through portals and mobile applications makes dialogue simpler and more fluid, thanks to online applications, more efficient processing of requests, guidance and support, personalised service, and digitalised management and documentation, to name but a few.               

Through its digital branch, Cegedim Insurance Solutions has developed a range of white label web and mobile applications for the insurance sector which will help you create value your customers will appreciate.


20+ years
of experience

3+ million
managed beneficiaries

60+
customers

HEALTH INSURANCE SECTOR EXPERTS

Advice

Specifications
Web strategy
Project owner assistance

Solutions and integration

Responsive design
Online services
Mobile & tablet applications
Bespoke portals

Business expertise

A strategic vision of challenges thanks to
20+ years of experience in Health Insurance

Cutting-edge technology

Solutions are fully developed with the latest technologies,
in compliance with Responsive design requirements :
HTML 5 / CSS3, Angular JS & Bootstrap, Angular Material

From creating to monitoring contracts throughout their lifecycle

From creating to monitoring contracts throughout their lifecycle  

A range of secured responsive portals

Member Management on Line
self-service group administration
Customers on Line
self-service member/beneficiary
Brokers on Line
manage own portfolio; commissions
Providers on Line
member lookup; on-line pre-auth


Real-time monitoring

  • A mobile app giving instant access
    to reimbursements and personal information
  • Declare claims

Help tools and guidance

  • Geolocation of healthcare professionals
  • Reimbursement calculator
  • Online third-party payment cover card for mobile phones

Personal space

  • Administrative record
  • Online third-party payment cover card for mobile phones

Reporting

  • Centralised monitoring and management of contracts
    offered to employees

Productivity

  • Add new employees online 

Security

  • Hosting which  the highest standards

Increasing customer loyalty

  • A multi-channel customer journey tailored to meet consumers' needs
  • Simpler, more accessible added-value services
  • Ergonomics designed for different formats (responsive design)

Productivity

  • Value chain and self service facilities
  • Multi-device support
  • Extensive catalogue of application/web services

Growth

  • Online / mobile sales for a range of products
  • Enrolment / membership management (online renewals, lifecycle management)
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